fb88 Privacy Policy

1. Introduction

Fb88 is one of Bangladesh's most trusted online gaming platforms, with millions of users enjoying Sports Betting, slots, and Live Casino every day. When you register or use any of our services, you share certain personal information with us. This Privacy Policy explains how fb88 collects that information, what it is used for, and how it is kept secure.

We believe data protection is not just a legal obligation — it is an ethical commitment to our users. fb88 follows international data protection standards and places user privacy as its highest priority. Reading this policy will give you confidence in how securely your data is handled at fb88.

2. What Information We Collect

Fb88 collects two types of information from you — what you provide directly, and what is automatically gathered from your usage behavior.

Information provided directly:

• At registration: full name, date of birth, mobile number, email address
• KYC Verification: Copy of national ID or passport, selfie photo
• Payment information: mobile banking number (bKash, Nagad, Rocket) or bank account details
• Support contact: information from messages sent via live chat or email
• Preferences & settings: language preference, notification settings, Responsible Gaming limits

Automatically collected information:

• Device information: operating system, browser, screen resolution
• Network information: IP address, ISP, connection type
• Usage behaviour: login times, game history, bet amounts and history
• Cookies & Tracking: Session cookies, performance cookies, functionality cookies

3. How Information Is Used

Fb88 uses your personal data only for specific, legitimate purposes. We never use information beyond what is required.

• Account Management: To ensure secure registration, login, and account protection.
• Payment processing: To process deposits, send withdrawals, and verify transactions.
• KYC Verification: To verify age and confirm identity in compliance with legal requirements.
• Service Improvement: To analyse user behaviour and improve the fb88 experience.
• Fraud prevention: To detect suspicious activity and maintain platform security.
• Contact: To share important updates, promotional offers, and support-related information.
• Responsible Gaming: To monitor signs of problem gambling and provide support where needed.
• Legal Compliance: To provide required information to regulatory authorities.

4. When Information Is Shared

Fb88 does not sell your personal data to any third party. However, information may be shared in the following limited circumstances:

• Payment providers: For deposit and withdrawal processing, relevant information may be shared with bKash, Nagad, Rocket, or your bank as required.
• Technology partners: Limited data processing may occur through the software services used to operate the fb88 platform.
• Legal Authorities: Providing information in compliance with orders from courts or regulatory bodies is a legal obligation.
• Fraud investigation agencies: Information may be shared with relevant agencies in connection with money laundering or fraud investigations.
• Business transfers: In the event of an ownership change at fb88, data may be transferred to the new owner, but the same Privacy Policy will remain in effect.

Before any sharing, fb88 ensures that the receiving party also maintains appropriate data protection standards.

5. Cookie Policy

Fb88 uses various types of cookies to keep the website and app running smoothly. Cookies are small data files stored in your browser that help the site remember your preferences.

You can block or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain fb88 features.

6. Data Security Measures

Fb88 uses industry-leading technology to protect your data. Our security measures are multi-layered and continuously updated.

• 256-bit SSL/TLS Encryption: All data transmissions occur over encrypted channels.
• Two-Factor Authentication (2FA): Adds an extra layer of security to your login.
• Firewall & intrusion detection: Advanced firewalls are active to prevent unauthorized server access.
• Regular security audits: Third-party experts conduct regular audits of fb88's systems.
• Data masking: Sensitive information displayed on screen is partially masked.
• Staff Training: All fb88 staff receive data protection training and are bound by confidentiality agreements.

7. Your Data Rights

As an fb88 user, you have the following rights over your own data. Contact fb88 Support to exercise any of these rights.

• Right of access: You can request a copy of all information fb88 holds about you.
• Right to rectification: You may request correction of any inaccurate or incomplete information.
• Right to erasure: You can request deletion of your data under certain circumstances.
• Right to restrict processing: In certain cases, you can request that the processing of your data be restricted.
• Right to portability: You can download your data in a readable format.
• Right to Object: You may object to the use of your data for specific purposes.

Fb88 typically responds to any rights request within 30 days of receipt. In some cases, full compliance may not be possible for legal reasons, and you will be informed accordingly.

8. Data Retention Duration

Fb88 does not retain your data longer than necessary. However, certain information must be kept for a specific period to meet legal and regulatory requirements.

• Account Data: For the duration the account is active, plus 5 years after closure.
• Transaction records: 7 years from the date of the last transaction (as required by financial law).
• KYC Documents: 5 years after account closure.
• Communication records: support tickets and chat logs — 2 years.
• Web Logs & Cookies: Up to 1 year.

Once the retention period ends, data is securely deleted or anonymised.

9. Information of Minors

Fb88 is strictly for users aged 18 and above. We do not knowingly collect data from minors.

• Age is verified at registration. Accounts created with a false date of birth will be suspended.
• Age is confirmed during KYC verification using government-issued ID.
• If a minor's data is collected by mistake, it will be deleted immediately upon request from a parent or guardian.

10. Changes to Privacy Policy

Fb88 may update this Privacy Policy as needed. Any changes will be published on this page, and the "Last Updated" date at the top of the page will be revised accordingly.

• A notification will be sent to your registered mobile number or email before any significant changes are made.
• Continued use of fb88 after any changes takes effect will be considered acceptance of the updated policy.
• If you disagree with any policy changes, you may request that your account be closed.

11. Contact

For any questions, complaints, or to exercise your data rights, please contact fb88's data protection team.

• Email: [email protected]
• Support Page: fb88 FAQ
• Hours: Live chat support available 24 hours a day, 7 days a week

Once your request is received, fb88 typically responds within 3 business days.